Before participating in the H-E-B Customer Satisfaction Survey at www.heb.com/survey, it’s important to understand the official rules and requirements. Following these guidelines ensures your entry is valid and gives you a fair chance to participate in the sweepstakes.
This page explains all the key rules in a simple and clear way so you can complete the survey without any issues.
Basic Eligibility Requirements
To take part in the H-E-B survey, you must meet the following conditions:
- Must be a legal resident of the United States
- Must be 18 years or older at the time of entry
- Must have a valid H-E-B purchase receipt (for online entry)
- Must understand English or Spanish
- Must have access to a device with internet connection
Who Is Not Eligible?
The following individuals are not allowed to participate:
- H-E-B employees
- Immediate family members of employees
- Business partners, affiliates, or vendors
- Anyone involved in the administration of the survey
These restrictions help keep the survey fair and unbiased.
Receipt Rules
Your receipt plays an important role in the survey process:
- Each receipt can be used only once
- The receipt must be recent and valid
- Survey must be completed within the time limit mentioned on the receipt
- Receipt details must be entered correctly
Expired or reused receipts will not be accepted.
Entry Rules
To ensure your entry is valid:
- Only one entry per receipt is allowed
- Multiple entries using the same receipt are not permitted
- Providing false or incomplete information may lead to disqualification
- You must complete all required survey questions
Rewards & Sweepstakes Rules
If you choose to enter the sweepstakes, keep these rules in mind:
- Rewards are not guaranteed
- Winners are selected randomly
- Gift cards are:
- Non-transferable
- Not redeemable for cash
- Prize values may vary depending on the promotion
- You must provide valid contact details to claim your prize
No Purchase Entry Option
You can also enter the sweepstakes without making a purchase.
How It Works:
- Write your full name, address, and contact details on paper
- Include a request to enter the H-E-B survey sweepstakes
- Send it to the official address listed in the rules
This method ensures compliance with sweepstakes laws.
Important Terms & Conditions
- Entries that do not follow rules will be disqualified
- H-E-B reserves the right to modify or cancel the survey or sweepstakes at any time
- Participants must comply with all applicable laws and regulations
- Any attempt to manipulate the system may result in a ban
Privacy & Data Use
- Basic personal information may be collected for sweepstakes entry
- Information is used only for:
- Survey improvement
- Contacting winners
- Data is handled according to privacy policies
Final Words
Following the H-E-B survey rules and requirements is essential to ensure your entry is valid and eligible for the sweepstakes. Always provide accurate information, use a valid receipt, and complete the survey within the allowed time.